1. Information We Collect
We collect information you provide directly when you sign up for an account, book a trip, use our spin wheel promotion, submit a contact form, or communicate with us. This includes your name, email address, phone number, and payment information.
2. How We Use Your Information
- To process trip bookings and payments
- To send booking confirmations, payment reminders, and trip updates
- To deliver discount codes from our spin wheel promotion
- To communicate about new trips and promotions (only if you opt in)
- To provide customer support and respond to inquiries
- To improve our services and website experience
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We share information only with trusted service providers necessary to deliver our services:
- Stripe — to process payments securely
- SendGrid — to deliver transactional and promotional emails
- Hotel and venue partners — as needed to fulfill your booking (name and contact info only)
- Formspree — to process contact form submissions
4. Data Security
We use industry-standard security measures to protect your personal information. Payment information is processed through Stripe and is never stored on our servers. Your account is protected by password encryption.
5. Cookies
Our website uses cookies for basic functionality, session management, and analytics. You can disable cookies in your browser settings, though some features may not work properly.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also unsubscribe from promotional emails at any time using the link in any email we send.
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.
9. Contact
Questions about your privacy? Email info@therealvacations.com or call 404-923-0017.